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Returns & Exchanges
Due to the perishable nature of coffee, we cannot accept returns on roasted beans. However, we want you to love your brew; if there is an issue with your order, please let us know.
1
Contact Support
Email us within 14 days of receipt if you are unsatisfied with your coffee or if your gear is defective.
2
Provide Order Details
Include your order number and a brief description (or photo) of the issue for our quality control team.
3
Receive Authorization
For hardware and brewing equipment, we will provide a prepaid return shipping label via email.
4
Refund or Replacement
Once processed, we will issue a full refund to your original payment method or ship out a replacement immediately.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing